Questions before your visit
Answers to common questions about booking, cost, insurance and your first visit. If your question isn’t here, call the front desk at either clinic.
Booking and cost
- How do I book an appointment?
You can book online through either clinic’s website or contact the front desk by phone.
Back in Balance: (613) 288-2225
PranaShanti: (613) 761-9642
- How much does a massage cost?
Fees vary by clinic and treatment type. Please visit the clinic’s website or contact the front desk for current pricing.
- What if I need to cancel my appointment?
Each clinic has its own cancellation policy. Please visit the clinic’s website or contact the front desk for more information.
Your first visit
- What happens at my first visit?
We’ll discuss your health history, current concerns, and treatment goals. I’ll complete an assessment tailored to your needs, then work with you to develop a treatment plan that supports your goals.
- How early should I arrive?
I recommend arriving about 10 minutes before your appointment to allow time to settle in, use the washroom, and prepare for your treatment.
- What should I wear?
Whatever makes you feel most comfortable! For hands-on treatment, you can undress to your comfort level. Most clients choose to remove their clothing while keeping their underwear on, but you’re welcome to remain fully clothed if you prefer. You’ll be appropriately draped with a sheet throughout the treatment, with only the area being treated uncovered.
If you prefer, I can also work over your clothing or through the sheet. Your comfort and preferences will always be top priority.
- Can I change my mind during the treatment?
Absolutely! You can ask to pause, adjust, or stop any part of your treatment at any time. Your consent and comfort are important throughout the session, and we’ll work together to ensure you feel safe and comfortable.
- Do you treat in French?
Yes, I offer treatment in English and French.
Insurance
- Is massage covered by my insurance?
Many health benefits plans cover massage by an RMT. Check your plan before your first visit.
- Will I get a receipt?
Yes. Either clinic will give you a receipt to send to your insurance company.
- Can the clinic bill my insurance directly?
No. Neither clinic bills your insurance directly. You pay at the clinic, then send your receipt to your insurance company. The front desk is happy to answer your questions.
Pregnancy
- Can I receive massage therapy while pregnant?
Yes! I offer prenatal and postnatal massage therapy. Pregnancy and postpartum needs can vary, so we’ll discuss your individual circumstances and any relevant precautions before treatment. If you have concerns about whether massage therapy is appropriate for you, I recommend consulting your healthcare provider.
For more information, visit my prenatal and postnatal massage page.
Still have a question?
Call the front desk at either clinic, or ask me at your visit.